Concierge Service Refund Policy

Our Guarantee

If you do not sign a lease for an apartment that Rentomatics introduced to you or materially helped you pursue during your concierge search, you may request a full refund of your Rentomatics concierge service fee.

You may also request a refund if you are dissatisfied with the concierge service. You do not need to complete a minimum number of tours or landlord contacts to qualify.

How to Request a Refund

Email support@rentomatics.com using the email address associated with your Rentomatics account and include a short refund request.

Refund requests must be submitted during your search or within 30 calendar days after your search ends. Your search ends when you tell us to stop searching or when your stated move-in date passes.

We will respond within two business days. Approved refunds will be returned to the original payment method, normally within 5-10 business days. Rentomatics does not charge refund or processing fees.

What the Refund Covers

The guarantee covers the full Rentomatics concierge service fee.

It does not cover payments made to third parties, including application fees, deposits, credit-check fees, broker fees, moving expenses, or rent.

Customer Responsibilities

Please provide accurate information about your budget, preferred locations, move-in timeline, rental qualifications, and other important requirements. Tell us when your criteria change so we can update your search.

Limited Exceptions

The guarantee does not apply if:

• You intentionally provide materially false information that prevents us from performing the service.
• You have already received a refund for the same concierge purchase.
• You dispute or reverse the payment before giving us an opportunity to process the refund.

Changes to your search criteria, deciding to stop searching, or finding an apartment elsewhere do not automatically disqualify you from receiving a refund.